THE HEART OF OUR “DRAMA-FREE” CUSTOMER COMMUNICATIONS.
Technology is the driver in our load-status reporting and communications with customers. It allows the highest level of transparency – and peace of mind – for shippers. In fact, technology allows us to operate so seamlessly and “drama-free” that we may as well be invisible – a point we emphasize in our national advertising campaign.
While personal customer relationships will always be the heart of our business, we use technology to enhance our service:
- 24/7 load tracking and monitoring by our own in-house communications and dispatch team (we never use an outside call center for support);
- Customized customer portals through our website for real-time GPS monitoring and load-status reporting through automated e-mails;
- A longtime partnership with McLeod software – an industry leader — that allows us to provide input into programming updates that enhance our customer communications;
- API and EDI electronic data interchange for seamless supply chain management of orders, carrier matching, invoicing and other accounting requirements.
- State-of-the-art infrastructure, stability and reliability;
- Sophisticated technology system matches your load automatically to our team’s best rate and carrier while bypassing lengthy load-board searches.
- Our automated Telephone Management System assists our drivers by automatically transferring their check-in phone calls to the appropriate Syfan team representative and department.
We leverage the highest level of software technology to customize our communications and load status reports to each customer’s specific requirements.
Syfan & McLeod – a software development partnership that benefits our customers and carrier teams with the most advanced communications possible.
Our technology systems allow you to bypass lengthy load-board searches and get matched automatically to the best carrier and price.