THE HEART OF OUR “DRAMA-FREE” CUSTOMER COMMUNICATIONS.

Technology is the driver in our load-status reporting and communications with customers. It allows the highest level of transparency – and peace of mind – for shippers. In fact, technology allows us to operate so seamlessly and “drama-free” that we may as well be invisible – a point we emphasize in our national advertising campaign.

While personal customer relationships will always be the heart of our business, we use technology to enhance our service:

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  • 24/7 load tracking and monitoring by our own in-house communications and dispatch team (we never use an outside call center for support);
  • Customized customer portals through our website for real-time GPS monitoring and load-status reporting through automated e-mails;
  • A longtime partnership with McLeod software – an industry leader — that allows us to provide input into programming updates that enhance our customer communications;
  • API and EDI electronic data interchange for seamless supply chain management of orders, carrier matching, invoicing and other accounting requirements.
  • State-of-the-art infrastructure, stability and reliability;
  • Sophisticated technology system matches your load automatically to our team’s best rate and carrier while bypassing lengthy load-board searches.
  • Our automated Telephone Management System assists our drivers by automatically transferring their check-in phone calls to the appropriate Syfan team representative and department.
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We leverage the highest level of software technology to customize our communications and load status reports to each customer’s specific requirements.

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Syfan & McLeod – a software development partnership that benefits our customers and carrier teams with the most advanced communications possible.

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Our technology systems allow you to bypass lengthy load-board searches and get matched automatically to the best carrier and price.

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