Technology

THE HEART OF OUR “DRAMA-FREE” CUSTOMER COMMUNICATIONS.

Technology is the driver in our load-status reporting and communications with customers. It allows the highest level of transparency – and peace of mind – for shippers. In fact, technology allows us to operate so seamlessly and “drama-free” that we may as well be invisible – a point we emphasize in our national advertising campaign.

While personal customer relationships will always be the heart of our business, we use technology to enhance our service:

• 24/7 load tracking and monitoring by our own in-house communications and dispatch team (we never use an outside call center for support);
• Customized customer portals through our website for real-time GPS monitoring and load-status reporting through automated e-mails;
• A longtime partnership with McLeod software – an industry leader — that allows us to provide input into programming updates that enhance our customer communications;
• API and EDI electronic data interchange for seamless supply chain management of orders, carrier matching, invoicing and other accounting requirements.
• State-of-the-art infrastructure, stability and reliability;
• Sophisticated technology system matches your load automatically to our team’s best rate and carrier while bypassing lengthy load-board searches.
• Our automated Telephone Management System assists our drivers by automatically transferring their check-in phone calls to the appropriate Syfan team representative and department.